Got questions? We have answers.

Product Range Frequently Asked Questions

What type of puzzles do you make?

We make puzzles made out of –

  • Grey puzzle board (1.6mm thick)
  • Magnetic puzzles strong and thick (0.9mm thick)

What puzzle sizes do you offer?

We have 32 different puzzles sizes available

  • 5×7 inch 48 piece puzzle
  • 5x7inch 30 piece puzzle
  • Small 4.5 x 6inch 16 piece map of Australia puzzle
  • 5×7.5inch 12 piece puzzle
  • 5×7.5inch Teddy Bear 14 piece puzzle
  • 5×7.5inch Small heart shape 12 piece puzzle
  • 6.8 x 8.7 inch 6 piece puzzle
  • 8 x 10 inch 10 piece puzzle
  • 8 x 10 inch 60 piece puzzle
  • A4 12 piece puzzle
  • A4 20 piece puzzle
  • A4 30 piece puzzle
  • A4 Continuous 48 piece puzzle
  • A4 Single Medium Heart shape 32 piece puzzle
  • A4 LOVE 71 piece puzzle
  • A4 88 piece puzzle
  • A3 35 piece puzzle
  • A3 50 piece puzzle
  • A3 60 piece puzzle
  • A3 Oval shape 66 piece puzzle
  • A3 Heart Shape 74 piece puzzle
  • A3 120 piece puzzle
  • A3 180 piece puzzle
  • Small Kids (curved edged) 8x10inch 12 piece  puzzle
  • Medium Kids (curved edged) 9×11.5inch 18 piece  puzzle
  • Large Kids (curved edged) 10x13inch 24 piece  puzzle
  • 11x14inch 100 piece puzzle
  • 10x20inch 200 piece puzzle
  • 16x20inch 300 piece puzzle
  • 17×19 inch 500 piece puzzle
  • 20×30 100 piece poster size puzzle
  • 20×30 1000 piece puzzle

IMAGE INFORMATION F.A.Q.s

Our most Frequently Asked Questions about Preparing Images

How can I check my photo resolution?

Select your image on your computer, right click, go down to Properties. Under General it will show you the file size.

What is the maximum image file size that I can upload?

10MB, Larger the file the longer it will take to upload.

If my image is from a mobile phone or Facebook?

If the image was taken with your actual phone and not someone else’s and not sent to you or taken from a Facebook page then the phone will give you the option to send the image at different sizes.

Mobile phone steps to sending an image.

Go to your gallery of images

Click on the image you want

Click on the square looking icon with the arrow at the top of the square (This icon is on the bottom left of my screen)

You should see the option to email (the envelope) the image. Click on the envelope

Type in my email address info@dmemories4u.com.au

Subject – Put your name

Now click send (blue arrow)

You should now see the option to select ACTUAL SIZE or ORIGINAL

If the sizes don’t appear and the email just sends that means the image wasn’t taken with your actual phone.

Images from Facebook are only a wallet size as Facebook minimises the image automatically.

You will need to find out who has the original file of the image and email that image to me.

Can I email you a collage that I have created myself?

Yes you can but please ensure that your dimensions are set to the correct size for that particular puzzle.

Can you edit my picture?

Yes we can. We will edit your image and email you a proof of your puzzle for your approval.

What measurement should I use to create a collage of images?

Please take note of the millimeter (mm) dimensions of the puzzle you would like to order and make the layout size the same as the file size For Example if you would like to create a collage of images for a 1000 piece puzzle please make the file size 773mm x 510mm at 150 DPI

Can I post you a USB, CD or printed Image?

Yes you can, please contact us directly for details.

Do you accept scanned images?

Yes we do. How do I scan the image? Please scan the image at 600 DPI and try to scan just the image not the whole area around the image as well. You should have a crop box that you can use to move to fit around your image then press scan.

What image formats do you accept?

We accept, JPEG, PNG and RAW. Please email direct if using any other format.

I have no idea what to do or if my image is good enough quality, what do I do?

Simply go to our contacts page, email your image to us and we will check the quality of your image and let you know if it’s suitable for your puzzle. Let us know which puzzle you’re interested in and we will contact you.

Can I use my children's drawing, company logo or my own design for my puzzle?

Yes you can, we accept digital or scanned images.

Can the colours differ from what I see on my screen and on the puzzle?

Yes the colours can appear different on your screen to the finally puzzle print.

If I email you some images can you create the collage for me?

Yes we can. There is an additional charge of $10 per 5 images. We will edit each image to make them as clear and sharp as possible if required. We will then email you a proof for you to look over and approve before we commence making your puzzle.

I don't know if my image is suitable. If I upload/email my image can you please check it for me?

Absolutely, please upload your image, please specify which puzzle you’re interested in and we will email you to let you know if your image is suitable.

At what resolution should I scan my image?

600 DPI would be ideal.

 

Will you notify me if my image is not suitable (low resolution) for my puzzle?

Yes we will email you and let you know.

CREATING YOUR PUZZLE F.A.Q.s

This includes all FAQs on image size, uploading, quality, what if…

Can the photo be in landscape/portrait?

Yes, although the heart shape puzzles would suit landscape.

Can I add text to my photo?

Yes, you can add text to your image.

Will the photo be printed on the puzzle box?

Yes the image would be printed on the box.

Will you notify me if my image is not suitable (low resolution) for my puzzle?

Yes we will email you and let you know.

returns & cancellations F.A.Q.s

FAQs on anything that relates to Returns & Cancellations

Can I cancel my order?

If we have not started making your puzzle, yes you can cancel your order.

Can I get the puzzle delivered to a different address than my own?

Absolutely. When filling out the order form please write the delivery address that you require the puzzle to be delivered to and we will post the puzzle directly to the recipient of the puzzle.

Are my personal details safe when ordering from your website?

Absolutely, all of your private information stays with us, we do not sell your information or pass on your information to anyone else. We have installed reCAPTCHA for added security against hacking.

SHIPPING F.A.Q.s

FAQs on anything that relates to your Shipping Questions

How can I pay for my order?

Payments can be made via PayPal, Direct Debit or Credit Card via eWay

Which countries do you deliver to?

Our postage charges are based on deliveries Australia wide, we can post your puzzle to any country, you will be invoiced for the additional postage charges once we receive the delivery address for your puzzle.

How can I redeem a discount voucher?

To redeem a discount voucher, simply create your puzzle and place your order, once you are redirected to the checkout you will have an option to enter your discount voucher in the Discount Codes section.

Please Note: YOU MUST BE LOGGED IN FOR DISCOUNT CODE TO WORK.

How long till I receive my puzzle?

Once we receive your confirmation to process with your order your puzzle will be posted within 1-2 business days.

Delivery is between 1 and 14 days depending on location and delivery method.

Can I track my order once it is shipped?

Yes you can, if you require your tracking number please email us.

Please note: There is no tracking on standard $2.00 and $3.00 postage.

My puzzle hasn't arrived, What should I do?

If Australia Post have tried to deliver your parcel but no one was home they will take your puzzle to your local post office for you to collect. If you have checked with your local office and they do not have your puzzle please contact us.

How do I know when my puzzle has been shipped?

You will receive a confirmation email from us.

Will there be an invoice in my package?

No, there won’t be any paperwork in your parcel.

What is the cost of postage?

The delivery charges vary depending  on the quantity of puzzles you have ordered.

1 x small 5x7Inch puzzle is $2.00

1 x small puzzle which is sent in a small box is $10.00

1 x Large puzzle which is sent in a large box is $12.00

If I require my puzzle urgently can you rush it through?

Yes we can. We offer standard delivery and express post, if you require urgent delivery please let us know when you place your order.

How do I select express post?

On the shopping cart page scroll to, Estimate Shipping Tax, Enter your State, post code and click on Get A Quote. Alternatively you can also select express post on the check out page.

Which company delivers my puzzle?

We currently use Australia Post.

We may use a different service for large, bulk orders.

GIFT WRAPPING & OTHER  F.A.Q.s

FAQs on anything that relates to Gift Wrapping & Other Questions

Can you gift wrap the puzzle?

Yes we offer gift wrapping, you can select gift wrapping when in check out.

Do you offer discounts for bulk orders?

Yes, If you order multiple puzzles of the same size you will be eligible for the bulk order rate. For a quote on your bulk order price please email us directly with the quantity and puzzle size that you’re interested in and we will email you a quote.

Do you offer your puzzles for fund raising purposes?

 

Yes we do, if you’re from a school, kindergarten, child care centre, nursing home or any other community group we have a few fund raising options to suit your needs.

Please contact us for more information.