We understand that sometimes a purchase may not be exactly what you are looking for, therefore to accommodate and keep all our dmemories4u customers happy, we offer the below return policy:

Returns/Exchanges Terms & Conditions

• We do not provide returns or exchanges on personalised products.
• If the product you receive is not what you had ordered, please contact info@dmemories4u.com.au immediately.
• If deemed to be our fault then we will send replacement at our expense.
• Refund or replacement will be refused for change of mind.
• Please allow up to 14 days for the replacement or store credit to be processed.

*Our returns/exchange policy can be changed without notice.

Damaged or Faulty Items 

We take great pride and care in our products and packaging however damage or faulty products may occur due to unforeseen circumstances. If you have received a product that is either damaged in shipment or faulty please take a photo immediately. Email the photo to info@dmemories4u.com.au including details of how it was damaged or became faulty (if known), along with your name and invoice number. We will attend to this promptly and work with you to obtain an appropriate resolution. 

*Our damaged or faulty items policy can be changed without notice.